Shipping and delivery

Lost/missing parcels

lorraines classics are not liable if the incorrect address is placed during the checkout. Please make sure that billing and shipping address is correct before processing your order. If we have made error, we take full responsibility of the original order that was made for you at no charge

Customs

we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that or more packages may be shipped to you and may get custom fees when they arrive in your country.

shipping Time

Estimated Shipping Time is between 2-5 days business days

Max delivery time -20 business days

*This doesn’t include our 2-5 day processing time

*All shipping times exclude clearance/customs

you will receive an email with a tracking number once your order but sometimes due to free shipping is not available.

SIGNED

Packages are posted 1st class signed for. If your order was more then 5 business days and there is still no information on your order, then please contact us on [email protected]

WILL MY ITEMS BE SENT IN ONE PACKAGE

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping

if you have any other questions, please contact us and we will do our best to help.